Linguascope are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Items are dispatched using Royal Mail services (parcels under 2 kg) or a courier (heavier parcels). Shipping and handling charges consist of a flat fee of:
- £4.99 excluding VAT for UK Mainland
- £7.99 excluding VAT for the Highlands, Channel Islands, Northern Ireland
- £12.99 excluding VAT for the rest of Europe
- £19.99 excluding VAT for the rest of the World
We deliver your order right away. We will normally send your order to you within 24 hours. International orders are generally received in under 7 days.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 70330202(International +44 20 70330202) or fax us on 020 7739 4440 (International +44 20 7739 4440) or write to us at 10F Printing House Yard, Hackney Road, London, E2 7PR, United Kingdom
Linguascope do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase within 7 days of delivery. This applies to all of our products. However, we regret that we cannot accept cancellations of contracts for the purchase of DVD, audio, software and downloadable products where the item has been used/unsealed/downloaded. Otherwise, we can accept returns of complete product, which is unused and in an "as new" condition. To cancel an order, send a written request, giving the reason for the return. Please package the relevant item securely and send it to us with the corresponding invoice so that we receive it within 7 working days of the date that the item was delivered to you. For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. Shipping and handling charges are not refundable.
Unfortunately, we do not send materials on approval but all products in our catalogue can be ordered and returned within 7 days. Note that shipping and handling charges are not refundable.
Your rights to return goods are protected under the EU Distance Selling Directive.